Frequently Asked Questions

Everything you need to know about protecting your home and family.

Are BugMD products safe to use around children and pets?

Yes, BugMD is formulated with plant-powered ingredients like essential oils. When used as directed, our products are safe for use in households with kids and pets, providing a powerful alternative to harsh chemical sprays.

How long does shipping typically take?

Most orders are processed within 1-2 business days. Standard shipping within the United States generally takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day Satisfaction Guarantee. If you are not completely happy with your purchase, you can contact our customer support team within 30 days of delivery to initiate a return or exchange.

Do I need to dilute the concentrate formulas?

Our Essential Pest Control concentrates are designed to be mixed with water. Simply pour the concentrate into your BugMD reusable spray bottle and fill the rest with water as per the instructions on the label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern digital payment options like PayPal, Shop Pay, and Google Pay.

Can I use BugMD products outdoors?

While many of our products are optimized for indoor use and perimeter protection, our plant-based formulas can be used in outdoor spaces like patios and garages to help repel common household pests.